Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Mywa platform, websites, and related services (the “Services”) provided by UIFLOW TECHNOLOGIES PVT. LTD. (“UIFLOW”, “Mywa”, “we”, “us”, or “our”). By creating an account or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization.

1. The Services

Mywa is a business messaging platform that helps you run campaigns, manage contacts and leads, and communicate with your customers through the official WhatsApp Business Platform. We may update, improve, or modify the Services from time to time.

2. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for keeping your credentials secure.
• You are responsible for all activity that occurs under your account and those of your team members.

3. WhatsApp Business Platform & Meta compliance

The Services rely on the official WhatsApp Business Platform operated by Meta. Your use of WhatsApp through Mywa is additionally governed by Meta’s terms and policies. You agree to:

• Comply with the WhatsApp Business Terms, WhatsApp Business and Commerce Policies, and Meta’s Messaging Policy.
• Obtain valid opt-in consent from every recipient before messaging them, and honor opt-out requests promptly.
• Only use Meta-approved message templates where required, and not send spam, prohibited, or misleading content.
• Maintain your own WhatsApp Business Account and comply with its quality ratings and messaging limits.

Violating Meta’s policies may result in restriction of your WhatsApp Business Account by Meta and/or suspension of your Mywa account.

4. Acceptable use

You agree not to:

• Send unsolicited, unlawful, deceptive, harassing, or harmful messages.
• Upload malware or attempt to disrupt, probe, or gain unauthorized access to the Services.
• Reverse engineer, resell, or copy the Services except as expressly permitted.
• Use the Services to violate any applicable law or the rights of others.

5. Your content & responsibilities

You retain ownership of the contacts, content, and data you provide (“Customer Data”). You grant us a limited license to process Customer Data solely to provide the Services. You are solely responsible for your Customer Data, including having a lawful basis and any required consents to collect and message your contacts. Our handling of personal data is described in our Privacy Policy.

6. Fees & payment

Certain features require payment of fees as described at the time of purchase. Unless stated otherwise, fees are exclusive of taxes, are non-refundable except as required by law, and must be paid using an approved payment method. Meta may charge separately for WhatsApp conversations; those charges are governed by your arrangement with Meta.

7. Intellectual property

The Services, including all software, design, and content (excluding Customer Data), are owned by UIFLOW and its licensors and are protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services; no other rights are granted.

8. Third-party services

The Services integrate with third parties such as Meta/WhatsApp and Google. Your use of those services is subject to their respective terms, and we are not responsible for their availability, content, or practices.

9. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that message delivery through WhatsApp will always succeed.

10. Limitation of liability

To the maximum extent permitted by law, UIFLOW and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Services will not exceed the amounts you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless UIFLOW and its affiliates from any claims, damages, liabilities, and expenses arising out of your use of the Services, your Customer Data, or your violation of these Terms or applicable law, including WhatsApp’s policies.

12. Suspension & termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or fail to pay fees. Upon termination, your right to use the Services ceases; certain provisions that by their nature should survive will continue to apply.

13. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts located in India will have exclusive jurisdiction over any disputes arising from these Terms or the Services.

14. Changes to these Terms

We may revise these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance.

15. Contact us

Questions about these Terms? Contact:

UIFLOW TECHNOLOGIES PVT. LTD.
Email: hi@mywa.net
Registered in India